DEFECTS: Missing information, missed deadlines, incorrect versions
OVERPRODUCTION: Too early, too many, non-priority items
WAITING: Delay between steps and processes (queues, unread emails, piles of paper)
NON/UNDER-UTILISED EXPERTS: SMEs not involved in improvement activities
TRANSPORTATION: Unnecessary movement of documents, data, materials
INVENTORY: Providing more than customer needs
MOTION: Needless movement of people (keystrokes, screens, applications, paperwork, chasing paperwork)
EXCESS PROCESSING: Doing more than customer wants (too many reviews, red tape)